Member Policies

Last updated: 03 July 2026
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Contact Information
Email: hello@steelsaigon.com
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The Membership Terms & Conditions below are a condensed summary of the Member Contract and the Member Policies that you agreed to when purchasing your package, and are presented for clarity and ease of reference.

In the event of any discrepancy or inconsistency between the version published on the Website and the executed Member Contract and Member Policies, the executed Contract and Policies shall prevail and govern.

“STEEL Club” means the Company as identified as Party A – the Service Provider under the Service Agreement to which this Appendix is attached; hereinafter referred to as the “Club”, “STEEL”, or the “Company.” 

“Member” means a Customer who holds a valid and active Service Agreement executed with the Company.

“Guest Pass User” (Walk-in Guest or Guest) means a Customer who purchases and uses standalone service packages (including daily, weekly, or monthly passes).

“Invite Guest” means a Guest Pass User who is introduced or accompanied by a Member, subject to the specific entitlements associated with each Membership type.

1. CHECKING IN
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Upon entering any STEEL Club, you are required to check in at the Front Desk to gain access to and use the Club’s facilities. Please present your membership card, QR code on your mobile device, or any other access and identification method made available by STEEL.If you leave the Club and wish to re-enter, you must check in again at the Front Desk.You are required to check in at the Front Desk upon entry to any Club, in order to access and use the Club, to display your membership card, key fob, mobile phone QR Code or other access and identification method made available by STEEL.

If you leave and re-entry the Club, you will need to check in again with the Front Desk.

2. IDENTIFICATION

A photograph of the Member must be taken at the time of enrolment or before their first entry to the Club.

For identity-verification purposes during Club check-in, STEEL may require the Member to maintain a current photograph and a copy of a valid photo identification document - such as a national ID card, passport, or driver’s licence-on file with STEEL.

3. MEMBER ACCOUNT AND MEMBERSHIP CARD

Within thirty (30) days of the Contract Start Date, and subject to the provision of valid identification, the Company will issue the Member’s Membership Card and Member Account login credentials via the personal email address registered by the Member.

4. LOSS OF MEMBERSHIP CARD

If a Membership Card is lost, stolen, or requires replacement for any reason, the Member may contact the Front Desk at the Club to request a replacement card.

• Each Member is entitled to one (01) complimentary replacement Membership Card during the term of the Contract.
• From the second replacement onwards, a replacement fee of  500,000 VND per card, per replacement will apply.

5. NON-TRANSFERABLE AND LENT TO

The Membership Card is personal to the Member, non-transferable, and may only be used by the Member named in the Service Agreement to which this Appendix is attached.

Members must not lend, share, permit the use of, or otherwise allow any other person to use their Membership Card to access or use the facilities, amenities, or services at any STEEL Club.

If a Membership Card is used by anyone other than the Member identified in the relevant Service Agreement, STEEL reserves the right to terminate the Agreement immediately and without prior notice, in accordance with its applicable terms.

6. GOOD STANDING

The Company reserves the right to retain the Member’s Membership Card, deactivate the Member’s QR code and/or terminate the Member’s access to their Member Account if the Member breaches any provision of the Membership Agreement, the Rules, the Rules and Policies, or any appendix to the Membership Agreement.

7. ACCESS WITH GUEST PASS AND INVITE GUEST PASS

GUEST PASS

Upon purchasing any STEEL Guest Pass, including a Day Pass, Weekly Pass or Monthly Pass, the Guest will be issued with a Guest Card, a QR code on their mobile device and/or any other access method provided by STEEL for check-in at the Front Desk.

On their first visit to the Club, the Guest must check in at the Front Desk, present valid photo identification and sign the Guest Waiver before being permitted to enter and use the Club’s facilities.

INVITE PASS

A Member may invite a Guest to the Club by purchasing an Invite Guest Pass at the applicable fee or by redeeming eligible Member Reward Points for an Invite Guest Pass.

On their first visit to the Club, the invited Guest must check in at the Front Desk using the Invite Guest Pass QR code provided by the Member, provide a photograph for identification purposes, present valid photo identification and sign the Guest Waiver before being permitted to enter and use the Club’s facilities and services.

OPENING HOURS AND CLOSURE NOTICE

1. The daily operating hours of each Club are displayed at the Front Desk. Operating hours during public holidays and festive periods will be announced by the Club in advance.
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2. The Club reserves the right to close or temporarily restrict access to part or all of the Club for the purposes of maintenance or repair of facilities and equipment; hosting events; or decorating and preparing the premises for public holidays and festive periods.

The Club will provide Members with prior notice of any closure or access restriction, except where circumstances arise unexpectedly or as a result of a force majeure event.

USE OF CLUB FACILITIES
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3. USE OF EQUIPMENT AND TRAINING AREAS

Members are responsible for using and taking proper care of all Club equipment, training tools, and property while training or using Club services. Members must follow the operating instructions for each piece of equipment and comply with the specific rules applicable to each training area.

Members will be fully liable for any loss, damage, or deterioration arising from improper use, negligence, or breach of Club Rules.

4. RETURNING EQUIPMENT TO ITS PROPER PLACE

After use, Members must return all equipment to its original designated location. If any equipment is damaged or appears unsafe to use, Members must notify the Front Desk or relevant Club staff immediately for assistance.

5. ADJUSTMENT, REPAIR AND USE OF CLUB EQUIPMENT

Members must not adjust, repair, or use any Club equipment or property without the permission or guidance of STEEL staff or Trainers.

6. PETS

Pets are not allowed inside the Club.

7. WEAPONS AND PROHIBITED SUBSTANCES

Members must not bring weapons, prohibited substances, or any items that may endanger or adversely affect the health and safety of themselves or others into the Club.

8. FOOD & BEVERAGES

Food and beverages may not be consumed in training areas, except in designated lounge areas or food and beverage service areas.

9. USE OF STUDIOS

Studios will be locked when no classes are in session. Members may only use an available studio under the supervision of a STEEL Trainer. Specialised equipment may only be used with the Company’s prior approval.
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GROUP CLASS
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10. GROUP CLASS BOOKING

To attend a Group Class, Members must make a booking at the Front Desk or through the Company’s mobile application, in accordance with the applicable booking rules. Class capacity is limited. Members should refer to the application for the class schedule and booking opening times.

11. ARRIVING ON TIME

Members should arrive at least five (05) minutes before the scheduled start time. Late arrival may result in the Member losing their place or being refused entry to the class. No additional Members will be admitted more than five (05) minutes after the class begins.

12. GROUP CLASS BOOKING CANCELLATION

Members may cancel a Group Class booking no later than ten (10) minutes before the scheduled class start time.

If a Member does not cancel within the required timeframe and/or does not check in before the class begins, the booking will be recorded as a “missed class”.

If a Member records three (03) missed classes within any thirty (30)-day period, their Group Class booking access will be suspended for seven (07) days from the date of the third missed class.

13. DESIGNATED MAT POSITIONS

For mat-based classes, the Club will place mats at designated positions on the studio floor to indicate each Member’s training space.

For hygiene and personal health reasons, Members may use their own exercise mats when attending a class. Personal mats must be placed within the designated training position provided by the Club throughout the class.

14. GRIP SOCKS

Members must wear grip socks when participating in Pilates classes using Reformer or Cadillac Tower equipment, in order to maintain safety and hygiene during training.

15. RIGHT TO REFUSE CLASS PARTICIPATION

Trainers may refuse entry to any Member who arrives after the scheduled class start time.

Trainers may also require a Member to leave a class where the Member’s conduct or condition may adversely affect the safety, order, or training experience of the Member or other Members in the class.

16. CHANGES TO CLASS SCHEDULES AND PROGRAMMES

The Company reserves the right to change class formats, Trainers and/or operational procedures at the Club, provided that Members’ entitlements are maintained.

Updates to the programme, schedule or Trainer of a class will be displayed at the Front Desk before the class begins. Members may submit feedback through the Customer Feedback Form available at the Front Desk.

RECOVERY FACILITY: SAUNA, STEAM ROOM, COLD PLUNGE AND HOT PLUNGE

17. Members must shower before using the sauna, steam room, hot plunge pool and/or cold plunge pool.

18. Shaving, exfoliating or carrying out similar personal grooming activities in the sauna or steam room is strictly prohibited.

19. Members should not use the sauna, steam room, hot plunge pool or cold plunge pool if they have consumed alcohol, are pregnant, or have conditions relating to blood pressure, cardiovascular health or the circulatory system.

Sauna and steam-room sessions are recommended to be limited to no more than fifteen to twenty (15–20) minutes at a time. Members should cool down gradually after use.

20. Members should not use the Cold Plunge or Cryotherapy services if they are pregnant, have conditions that may be aggravated by exposure to cold temperatures, such as Raynaud’s syndrome, or have conditions relating to blood pressure, cardiovascular health or the circulatory system.

PRIVATE MEMBER LOUNGE

21. PRIVATE MEMBER LOUNGE ACCESSIBILITY ELIGIBILITY

Only Members holding an eligible membership tier are permitted to access and use the Member Lounge.STEEL reserves the right to ask any individual to leave or impose a penalty fee if a customer without the appropriate membership tier enters or uses the Lounge.

The penalty fee for unauthorized use is VND 1,000,000 per violation.

22. CO-WORKING AREA

The Coworking Space is designated for Members to work, discuss, converse quietly, or conduct online meetings. Members must keep their voice and audio levels courteous and moderate, ensuring they do not disturb nearby Members.

23. QUIET LOUNGE

This is a strictly quiet area. Members must not talk or create noise of any kind and must respect the privacy and relaxation of others using the space.

24. MEETING ROOM

Members must make a reservation before using a Meeting Room within the Member-Only Lounge. Meeting Rooms are charged on an hourly basis, with the applicable price list displayed at the Front Desk.

Members may use Reward Points to pay for Meeting Room bookings.

APPROPRIATE ATTIRE

25. Members must wear suitable sportswear and appropriate athletic footwear while training at the Club.

26. For certain Group Classes, including Mat Pilates or Yoga, the Trainer may require Members to remove their footwear before participating. Compliance with this requirement is mandatory for class entry.

27. Members must wear appropriate swimwear and use a bathrobe when entering the Recovery Area, including the sauna, steam room, hot plunge pool and cold plunge pool.

Members must not be fully undressed, wear only underwear, or wear regular clothing such as jeans, T-shirts or other unsuitable attire in this area.

USE OF MOBILE PHONES, AUDIO RECORDING AND VIDEO RECORDING DEVICES

28. Members must not use mobile phones, cameras or any audio or video recording devices in changing rooms, bathrooms or other private areas, including treatment rooms.

29. The use of mobile phones, cameras or recording devices is also prohibited in the Kids Studio / For Kids Only area, plunge-pool areas and throughout all Group Classes.

30. For the comfort of, and out of respect for, other Members, Members must not make or receive phone calls or use video-calling applications on the Club Floor.Members may take photographs or videos in the Club’s public areas, including but not limited to training areas, studios, beverage counters, public lounges, reception areas and retail areas, for personal use only.

31. Members must not take photographs or videos within the Club for promotional, commercial or business purposes, or to market products or services for themselves or any third party.

32. The use of professional filming accessories, including lighting equipment, tripods, gimbals or similar devices, is strictly prohibited.

33. Members must respect the privacy of others and must not intentionally photograph or record any individual without that person’s consent.

Where a Member uploads photographs or videos taken at the Club to social media or another online platform, and an individual appearing in that content makes a complaint, STEEL reserves the right to require the Member to remove the relevant content.

BEHAVIOUR, MANNERS AND ETIQUETTES

34. Members may not promote or sell products/services without the Company’s written consent.

35. Members must not engage in any behavior deemed by the Company to affect safety, order, training environment, reputation, or business operations.

36. Members must not use vulgar language, shout, fight, or behave aggressively within the Club.

37. Smoking, alcohol, or stimulant use is strictly prohibited within the Club premises.

38. Children under fifteen (15) years old, guests, or customers who violate the Club’s rules or behave inappropriately may be placed on the Company’s Blacklist and denied access to training areas. The Blacklist will be determined by Club Management and communicated to Members.

39. Any form of harassment, discrimination, loud or disruptive behavior, or conduct affecting the safety or comfort of others is strictly prohibited. STEEL reserves the right to refuse service or terminate the Membership Agreement immediately if such behavior seriously affects Club operations.

PERSONAL TRAINING SERVICES

1. REGISTRATION AND VALIDITY PERIOD

1:1 Personal Training Sessions may only be registered when the Member has an active Membership Agreement.

The validity period of the registered 1:1 Personal Training Sessions shall correspond with the validity period of the Member’s current Membership package.

All registered and paid 1:1 Personal Training Sessions are non-refundable in any form.

2. ROLLOVER AND TRANSFER RESTRICTIONS FOR PERSONAL TRAINING SESSIONS

If a Member renews the Agreement or purchases another training package within thirty (30) days from the expiry date of the Agreement, all unused 1:1 Personal Training Sessions will be carried over to the new package. After this period, the session carry-over policy will no longer apply.

Members may not transfer any carried-over sessions to another person.

Unused 1:1 Personal Training Sessions may not be converted into any other services.

3. SHARING OF 1:1 PERSONAL TRAINING PACKAGES

In certain cases, 1:1 Personal Training packages with a large number of sessions may include the benefit of sharing the package with one (01) other individual.

The individual sharing the package must be a valid Member and must have an active Membership package at STEEL during the same validity period as the shared training package.

4. DURATION OF 1:1 PERSONAL TRAINING SESSIONS

Each 1:1 Personal Training Session shall have a minimum duration of 45 minutes and a maximum duration of 90 minutes.

If a session lasts less than 45 minutes without the Member’s confirmation, STEEL reserves the right not to record the session in the system.

If a session exceeds 90 minutes, it will be recorded as two (02) sessions.

5. BOOKING, RESCHEDULING, AND CANCELLATION OF 1:1 PERSONAL TRAINING SESSIONS

Members may book sessions directly with their assigned Personal Trainer or through the STEEL application.

Each session may be rescheduled once only. A rescheduled session may not subsequently be cancelled.

To cancel a booked session, Members must notify STEEL at least two (02) hours before the scheduled start time. Where the required notice is not provided, the session will be deemed used.

Members who arrive late must still conclude the session at its originally scheduled end time.

6. USE OF EXTERNAL PERSONAL TRAINERS

To ensure safety, professional standards, and a quality training experience at the Club, only Personal Trainers engaged, employed, or authorised by STEEL may provide personal training services or training instruction on the Club premises.

Members must not use the Club premises to provide personal training services, coach or instruct other Members, or receive training instruction from an external trainer or individual at the Club, whether in person, online, or remotely.

This includes, without limitation, demonstrating exercises, spotting, providing advice, correcting form, or directing a training programme, whether paid or unpaid.ance while on Club premises), whether with compensation or not.

RECOVERY THERAPY SERVICES

7. REGISTRATION AND VALIDITY PERIOD

Recovery Therapy Sessions may only be registered when the Member has an active Membership Agreement.

The validity period of registered Recovery Therapy Sessions shall correspond with the validity period of the Member’s current Membership package.

All registered and paid Recovery Therapy Sessions are non-refundable in any form.

8. SHARING OF RECOVERY THERAPY PACKAGES

In certain cases, Recovery Therapy Packages with a high number of sessions may include the benefit of sharing the package with one (01) other individual.

The individual sharing the package must use one (01) Invite Pass provided by the primary Member of the service package in order to access the Club and use the services included in the shared Recovery Therapy Package.

9. BOOKING, RESCHEDULING, AND CANCELLATION OF RECOVERY THERAPY SESSIONS

Members must book Recovery Therapy Sessions through the dedicated hotline of the relevant Club branch.Members using recovery services, appointments are booked via the hotline of the Club where service will take place.

Each Recovery Therapy Session may be rescheduled once only, on the same day and by no more than two (02) hours from its originally scheduled time, subject to the availability of the relevant Therapist.

To cancel a booked Recovery Therapy Session, Members must notify STEEL at least two (02) hours before the scheduled start time. Where the required notice is not provided, the session will be deemed used.

Members who arrive late must still conclude the Recovery Therapy Session at its originally scheduled end time.

10. PROFESSIONAL CONDUCT AND BOUNDARIES

Personal Training, Pilates, and Recovery Therapy Sessions are voluntary services that Members choose to participate in.

Members acknowledge that, due to the nature of these services, Personal Training, Pilates, and Recovery Therapy Sessions may involve close physical proximity between the Member and a Personal Trainer, Pilates Instructor, or Therapist. In the course of providing the service, the relevant professional may make appropriate and necessary physical contact for the purposes of correcting form, providing technical instruction, or supporting the treatment process.

Members may end a Personal Training, Pilates, or Recovery Therapy Session at any time if they feel uncomfortable or unsafe. Any concerns or complaints regarding the manner in which a service is provided should be raised directly with Club Management.

STEEL maintains high standards of professional practice and professional ethics for all service personnel and expects the same level of respect from Members.

Where a Member engages in inappropriate, harassing, or sexually suggestive language or conduct, the relevant Personal Training, Pilates, or Recovery Therapy Session will be terminated immediately. STEEL reserves the right, at its sole discretion, to terminate the Member’s membership or take any other action that STEEL considers appropriate.

1. PERSONAL PROPERTY

Members are responsible for safeguarding their personal belongings at all times while using the Club, including items stored inside or outside the lockers.

2. DAY-USE LOCKERS

Lockers located in the changing room areas are for same-day use only and must not be kept locked overnight.

Where a locker is left locked overnight, Club Management reserves the right to open it for safety and operational purposes. STEEL shall not be liable for any loss of or damage to items stored in the locker.

Before the Member retrieves the items, a locker-opening record will be prepared with the participation of the Member, a Customer Service representative, and a representative of any relevant third party, where applicable.

3. TRAINING FLOOR LOCKERS

Members must not leave personal belongings in shared training areas, including on the floor, training equipment, walkways, or other common areas, in order to maintain safety and avoid disrupting the training experience of other Members.

The Club provides lockers in selected training areas for Members to store personal belongings while using the Club. Members are responsible for using the designated lockers and must not leave personal belongings outside the storage areas.

Training floor lockers are for same-day use only. Where a locker is left locked overnight, Club Management reserves the right to open it for safety and operational purposes. STEEL shall not be liable for any loss of or damage to items stored in the locker.

Before the Member retrieves the items, a locker-opening record will be prepared with the participation of the Member, a Customer Service representative, and a representative of any relevant third party, where applicable.

4. PERSONAL LOCKERS

Members may rent a Personal Locker for an additional non-refundable fee, or use one at no additional charge where this benefit is included in the applicable Membership tier.

Personal Lockers may only be used to store the Member’s personal belongings. Although the Personal Locker area is monitored by CCTV, Members are advised not to store cash, important documents, or valuables in their lockers. STEEL shall not be liable for any loss of or damage to personal property stored in a Personal Locker.

Any entitlement to use a Personal Locker included in a Membership tier shall automatically end when the Membership Agreement expires, is cancelled, or is terminated for any reason.

Upon termination of the Membership Agreement, STEEL reserves the right to open the locker and dispose of or otherwise deal with any items remaining inside without prior notice. STEEL shall not be liable for any loss, damage, or claim arising from such action.

5. TRAINING TOWELS, BATH TOWELS, BATH ROBE AND TRAINING CLOTHES

Training towels, bath towels, bathrobes, workout attire, and other items provided by the Club are for use only while the Member is using Club services.

After use, Members must return these items to the designated collection area in accordance with the procedures of the relevant Club. Where any item is lost, damaged, or not returned, the Member shall reimburse STEEL at the following rates:• Large towel: 200,000 VND (Two hundred thousand Vietnamese dong)
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• Small towel: 200,000 VND (Two hundred thousand Vietnamese dong)
• Bathrobe: 500,000 VND (Five hundred thousand Vietnamese dong)
• Training top: 800,000 VND (Eight hundred thousand Vietnamese dong)
• Training bottoms: 800,000  VND (Eight hundred thousand Vietnamese dong)
• Socks: 100,000 VND (One hundred thousand Vietnamese dong)

1. Members are entitled to use the complimentary freeze days included in their registered Membership package. The number of freeze days available for each package is specified in the “Package Information Appendix”.

2. To request a Membership freeze, the Member must submit a request to STEEL by email at least five (05) days before the proposed freeze start date.

3. Each freeze period must be for a minimum of five (05) consecutive days. Where a Member requests a freeze of fewer than five (05) days, the system will nevertheless deduct five (05) days from the remaining freeze-day balance of the Membership package.

4. Pregnant Members are entitled to an additional ninety (90) freeze days, in addition to the standard freeze entitlement of their Membership package. This additional freeze period may not be split and may be used once only per pregnancy.

5. Where a Member has legitimate grounds, including but not limited to a medical condition supported by confirmation from a medical institution or business travel outside the area in which STEEL has its head office or Club branches, supported by confirmation from the relevant employer or organisation, STEEL may consider allowing a freeze period exceeding the maximum period specified in the Package Information Appendix.

6. Members may purchase additional freeze time at a fee of VND 1,000,000 for each additional thirty (30)-day period. Any purchased freeze days will be added to the total freeze-day entitlement of the Membership package.The total number of freeze days for each Membership package, including both the complimentary freeze days included in the package and any purchased freeze days, must not exceed fifty percent (50%) of the total validity period of that Membership package.

7. For Membership packages that include a Secondary Member, only the Primary Member may request a Membership freeze. During a freeze requested by the Primary Member, the Secondary Member may not use any services or benefits associated with the Membership package.

8. Upon expiry of the approved freeze period, the Membership package will automatically be reactivated. The freeze period will commence on the date the Member receives STEEL’s email confirmation of the successful freeze request.

9. In the event of force majeure requiring STEEL to suspend its services, including but not limited to fire, severe weather conditions, war, government directives, terrorism, pandemics, or circumstances beyond STEEL’s reasonable control, the Member’s Membership package will be frozen for a corresponding period. The Membership package will be reactivated once STEEL is able to resume providing its services.

1. Members are responsible for assessing and ensuring that they are medically fit to participate in exercise and use STEEL’s services.

2. Members represent and warrant that they are in an appropriate state of health to exercise, are not subject to any medical advice or restriction limiting physical activity or exercise, and are able to voluntarily perform exercises without adversely affecting their health or personal safety.

If a Member experiences a deterioration in health, unusual symptoms, or an injury during exercise, the Member must stop exercising and immediately notify the nearest STEEL staff member for timely assistance.

3. Members understand and acknowledge that participation in physical activity, exercise, and the use of training equipment involve inherent risks. Such risks include, without limitation, abnormal blood pressure, fainting, cardiovascular events, sprains, muscle strains, injuries resulting from exercising beyond one’s physical capacity, and accidents involving training equipment.

4. To the extent permitted by applicable law, Members agree to release and hold harmless STEEL and its employees from any claims, damages, losses, or expenses arising from personal injury and/or property damage caused by the Member’s negligent, intentional, or non-compliant acts or omissions.

Such circumstances include, without limitation:

a. The Member’s failure to provide complete or accurate emergency contact information, resulting in delays in contacting the emergency contact or providing first aid assistance;

b. The Member’s failure to provide truthful, complete, or timely information regarding their health condition;

c. The Member’s failure to notify STEEL of any health issue, unusual symptom, or injury experienced during exercise;

d. The Member’s failure to follow instructions from STEEL Personal Trainers or staff; improper use of training equipment or facilities; or use beyond the recommended guidelines;

e. The Member’s decision to exercise beyond their physical capacity or to perform exercises unsuitable for their health condition;

f. Loss of or damage to the Member’s personal property. Where necessary, STEEL will provide reasonable assistance and cooperate with the relevant authorities in handling or investigating the matter; andg. Force majeure events or circumstances beyond STEEL’s reasonable control.

GENERAL TERMS OF THE REWARD POINTS PROGRAMME

1. Reward Points is a loyalty points programme available to all Club Members.

2. Each Reward Point has a redemption value equivalent to VND 1,000 (one thousand Vietnamese dong).

HOW TO GET REWARD POINTS?

3. PERSONAL TRAINING SESSION REWARD

Members will earn 30 Reward Points for each registered, paid, and completed 1:1 Personal Training Session (PT or Pilates).

Reward Points will be credited immediately upon completion of the session. Cancelled sessions are not eligible for Reward Points.

4. REWARD POINTS FOR CLUB CHECK-INS

Upon check-in for training, the Member receives 5 Reward Points per day. Multiple check-ins in one day will still total a maximum of 5 Reward Points per day.

5. REWARD POINTS FOR REFERRING NEW MEMBERS

For each successful referral, the Member will receive:

• 500 Reward Points when the new Member enrols in a Membership package;
• 1,000 Reward Points when the new Member enrols in a PT or Pilates package.

Reward Points will not apply in the following cases:• The referred Member purchases a service package that is not included in STEEL’s official price list;
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• The referring Member rejoined STEEL within two (02) years of the end date of their most recent membership package;
• The referring Member and the referred Member enrol on the same day; or
• Other cases as determined under policies updated by STEEL from time to time.

6. ADDITIONAL WAYS TO EARN REWARD POINTS.

Members may earn additional Reward Points by using STEEL services, participating in Club activities, or taking part in promotions, events, and campaigns organised by STEEL.

• Completion of one (01) Sports Massage session: 30 Reward Points
• Attendance at one (01) Group Class: 5 Reward Points
• Participation in one (01) event organised by STEEL: 50 Reward Points
• Completion of one (01) survey or submission of feedback to STEEL: 100 Reward Points
• Achievement of a personal goal under a PT package, based on InBody results or confirmation from the Personal Trainer: 100 Reward Points

Reward Points for promotions, events, or campaigns will be announced by STEEL in accordance with the applicable policy from time to time.

HOW TO REDEEM REWARD POINTS?

7. Members may use Reward Points to redeem or pay for PT sessions, Recovery services, training packages, official STEEL products, or products offered under STEEL’s Merchandise programme.

8. Reward Points cannot be used in conjunction with other promotions, unless otherwise specified by STEEL.

9. Reward Points cannot be redeemed for cash and are non-refundable in any form.

10. Reward Points are non-transferable and may not be transferred to another Member.

REWARD POINT VALIDITY

11.  Reward Points are valid until 30 June each year and will be reset to zero from 1 July each year. For Members using prepaid membership cards, Reward Points will expire when the Member no longer holds an active membership with STEEL.

12. Reward Points cannot be carried forward during a membership freeze period.

1. Invite Pass Credits purchased using Reward Points or cash will expire two (02) months from the date of issue if unused, or immediately upon termination of the Member’s Membership, whichever occurs first, unless otherwise agreed in writing with STEEL.

2. Complimentary Invite Guest Passes or Guest Passes issued by STEEL may be subject to separate terms and usage restrictions, including, without limitation, limitations on the areas that may be accessed. Such terms and restrictions will be communicated at the time of issue.

3. STEEL reserves the right to restrict the dates or times during which Invite Guest Passes or Guest Passes may be used, whether seasonally or otherwise, in order to maintain the best possible Member experience.

4. Each invited Guest or Guest may access the Club a maximum of five (05) times within any rolling twelve (12)-month period. After reaching this limit, the Guest must enrol in a Membership to continue using the Club’s services and facilities.

5. Members are responsible for ensuring that their invited Guests are aware of and comply fully with the Club Rules throughout their visit.

6. STEEL reserves the right to refuse entry to any invited Guest or Guest without providing a reason.

7. A Member may use Invite Pass Credits or pay the applicable Invite Guest Pass fee to access STEEL Clubs outside the scope of their Membership, up to four (04) times per month.