Khoa Bui

I firmly believe that hospitality is the art of bringing joy and satisfaction to everyone we serve. It is not just a job but also an opportunity to create memorable experiences, allowing customers to feel appreciated and genuinely cared for.

Throughout my journey of more than five years in the hospitality industry, I have learned that every customer brings their own unique story and valuable lessons. Communication skills, problem-solving agility, and the spirit of continuous learning have helped me grow—not only in terms of skills but also in how I perceive the value of this work.

At STEEL, I clearly see the importance of health and fitness in life. Every customer who comes here has their own goals and aspirations for change—from improving their health to becoming the best version of themselves. Witnessing the positive transformation in their spirit and appearance is my greatest motivation to keep striving.

I am especially proud to accompany customers through meaningful moments. Whether it’s a surprise gift for a birthday or creative solutions to resolve challenging issues, I always want customers to feel that they deserve the very best.

Working with customers is not always easy, especially when faced with difficult situations or demanding requests. However, I always remind myself that a customer service professional is not just someone who provides services but someone who understands, empathizes, and finds the best way to meet their needs.

STEEL is not just a workplace for me; it is a place where I can contribute to building a healthier and happier community. For me, every day here is a new opportunity to create value and deliver the most complete experiences to our customers.