To ensure fast, professional, and consistent online customer responses while optimizing the process of handling new and existing leads, supporting the Sales teams at each STEEL location to maximize conversion effectiveness.

1. Online Lead Management & Qualification

• Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.).

• Provide basic consultation, qualify customer needs, and accurately categorize leads.

• Assign and transfer leads to the appropriate Sales team based on location (STEEL currently operates two clubs with different published price lists).

• Ensure fast response times and a premium communication experience aligned with STEEL brand standards.

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2. Existing Lead Nurturing & Cold Outreach

• Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines.

• Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.).

• Track customer responses and regularly update lead statuses in the system

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3. Reporting & Internal Coordination

• Prepare and update daily, weekly, and monthly lead reports.

• Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience.

• Proactively suggest improvements to response scripts and online customer care workflows.

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Working Schedule

• 6 days per week, from 9:00 AM – 6:00 PM.

• 2 remote working days per week.

• 4 on-site working days, flexibly rotating between STEEL’s 2 locations (District 2 & District 7).

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• Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles.

• Strong written and verbal communication skills in Vietnamese; basic English communication is an advantage.

• Ability to manage multiple conversations simultaneously with good organization and follow-up skills.Detail-oriented, responsible, and customer-service minded.

• Interest in fitness, wellness, and premium service environments is a strong plus.

• Income: VND 8,000,000 base salary + commission based on KPI performance.

• Full social, health, and unemployment insurance in accordance withVietnamese labor regulations.

• Complimentary access to STEEL’s premium training and recovery facilities.

• Professional, dynamic working environment with exposure to high-end clients.Clear opportunities for growth into Sales, CRM, or Operations roles.

Application:
• Submit CV with photo to maipham@steelsaigon.com.
• Subject: [Full Name] - [Position]
• Contact: 0901 316 892

Selection Steps:
• CV review (3–5 days).
• Initial interview (30–45 minutes).
• Practical assessment (if applicable).
• Final results within 3–5 days.