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Membership & Package Policy

Sign Up | Become A Member

  • The package will be activated following registration at the time of payment. Please call our hotline 0931 302 177 or send an email to if you have any questions.

  • All of the terms of the listed will become binding as soon as you confirm successful registration. The agreement between you and STEEL is then deemed to have been signed.

  • If the registration is successful, you have given us permission to send you renewal reminders and promotional emails.

  • When the  package is about to expire, we will email you to remind you at least twice (before 7 days and before 3 days). Please enter accurate email address details.

  • Please contact our Customer Service Department to update your Personal Information if it changes.

Contract & Membership Termination

  • You can terminate the contract at any time.

  • STEEL will not refund any costs in the event of contract termination.

Membership Transferring

  • For all packages with PT from 36 sessions months or more, members will be entitled to transfer the package to any third party (the assignee) and will notify STEEL of such transfer.

  • Each package can only be transferred once.

  • Transfer fee is 1.000.000 vnd.

  • Transferred packages will not access the redeem point system. Redeem system only re-start right after the transferred packages are activated.

Freezing Membership

  • When you have a need to freeze your member subscription for personal reasons, please contact the Customer Service Department for instructions on the procedure.

  • The minimum time of each reservation is 10 days.

    • Free freezing package: Members can freeze the package without paying fees for a maximum of 90 days.

    • Charged freezing package: After the free dedicated days, a freezing fee of VND 200,000 will be charged. Members can reserve up to 1 year.

  • Your package will be frozen for the same amount of time and reactivated when STEEL can resume service in the event that STEEL is forced to suspend services due to a situation beyond our control, including but not limited to: fire, weather, war, government decrees, terrorism, pandemics, or other situations beyond our control.

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